Prius Hut home ~
Falconworks' Intelligent Auto
Q: I want to come to an intimate shop like yours, where I
know you care about me, but I heard that a lot of parts of my
Prius are proprietary, and only the Toyota Dealers are allowed
work on them. Is this true?
A: No. Urban
legend. Too much screen-time. We can care for any
part of your Prius.
getting our high-quality Services in no way affects you car's
We even use the same genuine diagnostic computer they do.
We are only limited in that we cannot perform recall actions,
repairs covered under the car's original factory warranty.
Q: My car's red 'traingle-of-doom' light came on, and on the screen
there's a picture of a little car with a line through it.
What does this mean?
A: No car.
Q: No, really, does it needs a new hybrid battery?
A: Not necessarily. The red traingle just means
that something important has gone wrong. It could be that the car is in
"drive" and the driver's door is open, or it could be overheating for
example, or it could be suffering a low brake pressure problem, etc.
Many things can turn on the triangle.
Q: Car I drive the Prius to the repair shop when the triangle
is on? It seems to run just fine.
A: Really shouldn't. It could be overheating ... or have a brake problem.
Q: My car's red 'triangle-of-doom' warning light
comes on for a moment when I first push the power button. Is
A: Yes and no. It often indicates that the
service-battery is weak. For now the car will work just fine.
Eventually it will just stay on, and the car will not go to
'ready' mode -- you will be stuck -- and the solution is usually just
the replacement of the 12-volt battery. We test this
little battery at
Oil Service, in an effort to make sure you don't ever get stuck, but
ours is a
premium Oil Service ... one which even the dealers don't offer.
SO: what the red triangle on boot-up actually
that your car probably hasn't been getting Falconworks' type of loving
Q: The Prius does not require premium fuel, but isn't it
better if I use it sometimes anyway?
A: No. Absolutely not. Please save your
money for better motor oil, more frequently, and for better tires.
Q: I am so
my Prius hybrid battery will fail.
The Dealer says it will cost thousands when it happens.
Should I worry?
A: The Hybrid battery in a Prius seems to fail at about ten years,
irrespective of mileage. When it does, at Falconworks we offer a rebuilt
unit for much less
, with a warranty far better
than what the fat-cat Toyota Dealers are offering.
Alternatively, we can provide a new genuine Toyota battery for
than a Dealer will charge. Please feel free to call our
Manager who can help clarify whether your situation better justifies the one or the other
Q: How much is an oil change?
A: This is our least favorite, but very frequently asked
question. The least expensive we offer is a 5k mile Service,
which does include changing the gas engine's oil. We only use top
quality oil from sealed containers, and never use bulk oil.
If price-shopping absolute survival-level
maintenance for your car, a quicky-lube place is for you, not
Also, you should NOT plan to own that car when it has over 100k miles:
will eat your lunch. We only sell quality, which costs more
the short run, and less over any extensive period.
Q: For an oil change I pay less at the Toyota dealership:
what are you giving me which they don’t?
A: By premium Service we mean genuinely attentive mechanics with a
wealth of experience and no motivational
climate to sell you anything. All our oil change Services include the
additional Toyota-recommended safety-checks, tire
inspection, and then we do more. But please please, even when
our price is
come to us for a cheaper product, so much as a better value!
Brilliant! Here is an independent Prius service
shop for Tucson ... but I am perfectly happy with the Toyota Dealer ...
why on green-earth would I BOTHER??
A: Folks come to us, and loyally have been for many many
years, for various reasons:
• Our philosophy on service differs from
that of Toyota. One such crucial way is that it is not our
goal to sell you a new or used vehicle. Not even
• None of our crew receive commissions of
unlike the Dealer
or most independent shops.
At Toyota, your "service adviser" gets a commission on
they can convince you to buy, and then your "mechanic" gets paid based
on every 'recommendation' you approve that he gets to perform.
do not believe in creating motivations in the folks serving you, to
take advantage ... even a little.
• We care about you: Unlike so many in
repair, your high standards are the reason we’re here. So we
bring you the
total honesty, without their showmanship. We believe this is
imperative in order to earn your trust:
a necessary prerequisite to holistically maintaining your car, to meet
• We’re a small shop, and we work as
a single team. When deciding the details of wise advice, or
repairs, at Falconworks you get at least four good brains with at least
• Our standard of quality requires slow
and methodical workmanship, something the dealerships would like you
think they provide, but really can’t afford to.
Q: Now, I do
understand why dealership service is not in my
interest. I know the choice is mine. But I also
want my car cared for in ways the
big-box brake shops and quicky-lube places are wholly unqualified
to. Where do you fit in?
A: Trained, experienced mechanics; not rushing through the
earn more commission. We
offer the path to premium repair and service because it ultimately
helps people, a road seldom traveled in auto shops, and one we feel
very good about.
• We are a specialty shop. We
are not, and
never have been a neighborhood garage. Specialty shops are a different
approach allows for investment in specialized tools, training,
documentation not applicable to generic cars. It also means we see an
unusual number of particular beasts, and learn their peculiar needs.
We have offered
specialized work for other makes such as Land Rover and Jaguar for many
years, and have added
Prius a half-decade ago. Specialization is what we do.
• We speak “car” in plain
English. In fact we endeavor to explain to you ALL that we
do, and will happily involve you in decisions in the care of your
jewel, if you like. Our invoices provide detail of work
and future needs, otherwise unprecedented in the business, because...
• We sincerely care.
We care that your car has the correct brake parts, and the best
lubricants in all the right places; that it runs as cleanly and
cost-effectively as possible; that all service waste is properly
recycled, not just chemicals, but paper, cardboard, and plastics.
Q: Unless we feel strongly compelled to do otherwise, we all
the path of least resistance
... the easy way. You require appointments, weeks out
and then you're located all the way down I-10 --- most of the way to El
Paso: you are certainly not the easy
should I trust you?
A: Good Karma and brutal honesty?? But really ...
• If when you pick up your car after a
Service or repair at some other place, and suspect they are
or under-serving, then we may be what you are looking for.
• We take care of things, like making
sure your car gets new
wiper blades and tail light bulbs, without you remembering to ask about
• Small specialist-garages like us offer
highest commitment to quality and accountability: this is why so many
are rejecting the big-chains, the Dealers, and venture off toward the
to get the comfort and security we provide.
Q: Can I go to my neighborhood independent repair shop for routine
stuff? They’re honest and I can walk to the shop.
Then I could just see you specialists for bigger Services, like the 60k?
A: Very good question! Yes you can! But there are
costs. The downside:
• When we see your car for all
Services and needs, we are in an ever-increasingly better position to
offer beneficial advice regarding your unique driving habits, and
to monitor you car’s needs. It is much like your kids growing
seeing different doctors all the time ... it sort-of works, but not
with the secure feeling and assurance a single practitioner will
offer. Indeed we have families who have been with us for
decades for this reason, through one car-brand after another.
That is the sort of continuity of service we strive to
• We specialists know the symptoms, early
warning signs, and easy cures associated with, in this case, Prius
hybrid systems. Often it is more cost-effective to pay a bit
more or drive a bit further for an earlier --- or more accurate ---
Q: My Prius gas mileage is now dropping below 40mpg.
Is that a problem?
A: Depending on conditions, climate control, length of
drives, and your habits, expect 42mpg to 52mpg (Gen2 cars, 2004-2009).
40 we'd advise having the car inspected by a Prius-specific independent
shop like Falconworks. Also, see our page on Prius
to grow a few MPG.
Please use the top link to learn more about us and our
*We offer only mechanical services. We sublet out our
Contact Us information
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S Palo Verde Rd.
south of I-10
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